FAQs
Common questions about commercial refrigeration service.
Find answers about our service areas, emergency breakdown response, maintenance programs, repairs, installations, and support for bottle shops and hospitality venues.
Can’t find what you need? Call us on 0411 532 233 for honest advice from our licensed technicians.
Section 1
General Business FAQs
What areas do you service?
We service commercial refrigeration customers across Illawarra and the Southern Highlands, from Helensburgh and Wollongong through to Nowra and Bowral, including emergency breakdowns, maintenance, installations, and repairs.
What types of refrigeration systems do you work on?
We work on cool rooms, freezer rooms, display fridges, ice machines, supermarket refrigeration, commercial air conditioning, glycol systems, and more.
Do you offer emergency breakdown service?
Yes — we provide fast-response emergency refrigeration breakdown services to minimise downtime and protect your stock.
Are you licensed and insured?
Yes, all our technicians are fully licensed, qualified, and insured for commercial refrigeration and air conditioning work.
How quickly can you attend a breakdown?
Response times vary depending on location and workload, but we prioritise emergency refrigeration failures as quickly as possible.
Section 2
Maintenance FAQs
Why is regular refrigeration maintenance important?
Routine maintenance helps reduce breakdowns, improves efficiency, lowers power costs, and extends equipment lifespan.
How often should commercial refrigeration be serviced?
Most systems should be professionally serviced every 3–6 months depending on usage and environment.
Can maintenance reduce electricity costs?
Yes — dirty coils, incorrect gas charge, and failing components can increase energy use significantly.
Do you offer preventative maintenance agreements?
Yes, we can tailor scheduled maintenance plans to suit your business and equipment requirements.
Section 3
Repair FAQs
My cool room isn’t holding temperature — what should I do?
Check the power supply, thermostat settings, and whether doors are sealing correctly. If the issue continues, contact us immediately to avoid stock loss.
Can you repair all refrigeration brands?
Yes, we service and repair most major commercial refrigeration brands and systems.
Is it better to repair or replace my refrigeration system?
That depends on the age, condition, repair costs, and efficiency of the existing unit. We’ll provide honest advice on the most cost-effective option.
Do you carry common parts in your service vehicles?
Yes, we stock many commonly used refrigeration parts to help complete repairs faster.
Section 4
Installation FAQs
Do you install new cool rooms and freezer rooms?
Yes — we provide complete refrigeration installations, including design, supply, installation, and commissioning.
Can you help size the right refrigeration system for my business?
Absolutely. We assess your usage, space, and operational needs to recommend the correct system.
Do you remove old refrigeration equipment?
Yes, we can safely remove and dispose of old equipment during replacement installations.
Section 5
Pricing & Quotes
Do you provide free quotes?
We provide quotes for installations and larger works. Diagnostic call-out fees will apply for breakdown inspections.
What affects the cost of refrigeration repairs?
Costs can vary depending on parts required, labour time, refrigerant type, system accessibility, and urgency.
Section 6
Trust & Credibility
Why choose us?
Customers choose AllCare Refrigeration because we combine:
- Fast response times
- Honest advice
- Experienced technicians
- Quality workmanship
- Reliable ongoing support
What industries do you work with?
We work with bottle shops, cafes, restaurants, supermarkets, pubs, clubs, medical facilities, and industrial clients.
Section 7
Bottle Shop & Hospitality
Do you service bottle shops and liquor stores?
Yes — we regularly maintain and repair display fridges, back-bar coolers, and cool rooms for bottle shops across the Illawarra and Southern Highlands.
Can you help with hospitality refrigeration breakdowns?
Absolutely. We understand how critical refrigeration is for pubs, clubs, cafes, and restaurants, and prioritise urgent call-outs to protect stock and keep service running.
Do you service ice machines and glycol systems for hospitality venues?
Yes. We service and repair ice machines, glycol chilling systems, and commercial refrigeration equipment commonly used in hospitality settings.
Can you set up preventative maintenance for busy venues?
Yes — we offer tailored maintenance schedules for high-use hospitality equipment to reduce unexpected breakdowns during peak trading periods.
Still have questions?
Talk to a refrigeration specialist today.
Whether you need emergency breakdown help, scheduled maintenance, or advice on a new installation, our team is ready to help across Illawarra and the Southern Highlands.